Privacy Policy

Daniel Pitaroski trading as Voltra Electrical
ABN 35 905 408 025 · REC 37324
Melbourne, Victoria
0495 096 344 · [email protected]

This policy explains how we handle your personal information when you visit voltraelectrical.com.au, ask us for a quote, or engage us to do electrical work.

Daniel is the person responsible for privacy at Voltra Electrical. Contact him directly using the details above.

We are a small business. Businesses with an annual turnover of $3 million or less are generally not covered by the Privacy Act 1988 (Cth). We have chosen to handle personal information in line with the Australian Privacy Principles anyway, because it's the right way to treat your information and because our real estate and commercial clients expect it.

Some obligations apply to us regardless of our size — including the law on serious invasions of privacy, and the Spam Act 2003. We comply with those.

When you contact us or ask for a quote: your name, phone number, email address, and the address of the property. If you're enquiring as a business, your business name, ABN and business phone number. Whatever you tell us about the job.

When we do work for you: details of the electrical work and the property, including the condition of the existing installation; photographs of the work area and the completed work; meter and supply details; Certificate of Electrical Safety records; any access arrangements you give us, such as gate codes or key locations; and your invoicing and payment details.

For rental and real estate work: contact details for the rental provider, the managing agent and, where relevant, the tenant, so we can arrange access and provide the report.

When you visit our website: technical information needed to operate and protect it, such as your IP address and browser request information. We use this for website delivery, security and misuse prevention. Marketing tracking is switched off, as explained in section 6.

We do not knowingly collect sensitive information — health information, racial or ethnic origin, political or religious views, sexual orientation, or criminal record. If you tell us about a medical need affecting the work (for example, equipment that can't lose power), we use that only to plan the job safely and we don't keep it any longer than we need to.

Mostly directly from you — by phone, text, email, our website enquiry form, or in conversation at the property.

We also collect information from real estate agencies and property managers who engage us on a rental provider's behalf, and automatically from your device when you use our website.

• To answer your enquiry and prepare a quote
• To schedule and carry out the work
• To issue Certificates of Electrical Safety, compliance reports and rental safety check reports
• To invoice you and take payment
• To handle any complaint, rectification or claim under the consumer guarantees
• To keep the safety and compliance records the law requires us to keep
• To deal with insurance claims, complaints and disputes
• To improve our website and measure our advertising
• To send you service reminders or marketing, where you've agreed to receive them — you can opt out at any time

Cookies are small data files stored on your device. We use an essential security cookie to protect our online enquiry forms from misuse. It expires after one hour and is not used for advertising or tracking you across websites.

Google Ads conversion tracking, Meta (Facebook) Pixel and Umami analytics are switched off on this website. We do not use marketing tracking cookies. If we introduce analytics or advertising tracking later, we will update this policy before enabling it.

You can control cookies through your browser settings. Blocking the essential security cookie may prevent an online enquiry from being submitted. You can still contact us by phone or email.

We do not sell your personal information.

We don't sell, trade or rent your personal information. We share it only where we need to:

• Energy Safe Victoria — we are required by the Electricity Safety Act 1998 (Vic) to give Energy Safe a copy of every Certificate of Electrical Safety we complete. This is a legal obligation, not a choice.
• Licensed Electrical Inspectors — where the work is prescribed electrical installation work requiring independent inspection.
• Your electricity distributor — where the work involves the supply, metering or the network.
• The property owner, rental provider or managing agent — where we've been engaged in connection with a rental or managed property.
• Software we use to run the business — job management (ServiceM8), accounting, email and file storage, and payment processing.
• Advertising and analytics providers — where we have used these services previously, they may still hold historic records under their retention settings. No marketing tracking is currently enabled on this website, as explained in section 6.
• Our accountant, insurer and legal advisers — where needed.
• A debt recovery agent — only where an undisputed invoice remains unpaid after we've written to you about it.
• Anyone else the law requires — a court order, or a lawful request from a regulator.

Some of our providers store or process information outside Australia. We are likely to disclose personal information to recipients in the United States, and possibly in New Zealand, Singapore, Ireland and the European Union, where our software, email, accounting, payment and advertising providers operate.

Before using a provider we take reasonable steps to satisfy ourselves that it has appropriate privacy and security practices, and we rely on its contractual commitments to handle personal information consistently with Australian privacy law.

We use passwords and multi-factor authentication on our business accounts, keep our devices locked and encrypted, limit who can access customer records, and securely dispose of paper records.

No method of storing or transmitting information is completely secure, and we can't guarantee absolute security. If a data breach happens that is likely to cause you serious harm, we will tell you and take steps to reduce the harm.

We take photographs of the work area and the completed work. We do this to record the condition of the installation, to meet safety and certification requirements, and to support insurance or dispute matters.

We don't deliberately photograph people, and we don't photograph rooms or belongings unrelated to the work. If we capture something incidentally, we'll delete or crop it if you ask.

We only use photographs for marketing — our website or social media — if you separately agree in writing. Even then we don't identify your address, and we'll take them down if you ask.

If you'd rather we didn't take photographs at all, tell us before we start. We may still need to take limited photographs to meet our legal and safety obligations.

Where you give us a gate code, alarm code or key location so we can access the property, we record it only for as long as the job needs it and delete it when the job is complete. We don't share it with anyone outside our business.

We'll only send you marketing messages if you've agreed to receive them, or where you're an existing customer and the message relates to services like the ones we've already provided.

Every marketing email and text includes a way to unsubscribe, and we act on it promptly. You can also just tell us to stop. This is required by the Spam Act 2003 (Cth), which applies to us regardless of our size.

We don't cold-call. If we ever did, we would check the Do Not Call Register first.

We keep personal information only as long as we need it, or as long as the law requires:

• Certificates of Electrical Safety and related records — at least 3 years, as Victorian electrical safety law requires
• Job records, quotes, photographs and safety reports — 7 years, so we can respond to safety, insurance and legal claims
• Invoices and financial records — at least 5 years, as required for tax
• Access codes and key details — deleted when the job is complete
• Marketing contact details — until you unsubscribe, after which we keep only a suppression record so we don't contact you again
• Historic website analytics data, where held — 26 months. We do not collect new marketing analytics through this website.

When we no longer need information and aren't required to keep it, we destroy or de-identify it securely.

You can ask for a copy of the personal information we hold about you, and ask us to correct anything that's wrong, out of date or incomplete.

Email [email protected] with enough detail for us to identify you and what you're after. We may ask you to verify your identity.

We'll respond within 30 days. There's no charge for making a request. If retrieving archived records involves a real cost, we'll tell you before we incur it.

In limited situations we may not be able to give access — for example where doing so would unreasonably affect someone else's privacy, or where the information relates to legal proceedings. If that happens we'll tell you in writing why, and how to complain.

Step 1 — tell us. Contact us at [email protected] or 0495 096 344. Describe what happened and what you'd like us to do.

Step 2 — what we'll do. We'll acknowledge your complaint within 5 business days and give you a written response within 30 days. If we need longer we'll tell you why and when to expect an answer.

Step 3 — escalate. If we don't respond within 30 days, or you're not happy with our response, you can complain to the Office of the Australian Information Commissioner:

• Online: oaic.gov.au/privacy/privacy-complaints
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

The OAIC generally expects you to raise it with us first, and generally expects complaints to be made within 12 months of when you became aware of the issue.

You can also contact Consumer Affairs Victoria on 1300 55 81 81 about a consumer issue, or Energy Safe Victoria on 1800 800 158 about an electrical safety issue.

You're welcome to make a general enquiry without giving your name. For anything beyond that — a quote, a booking, or any work at a property — we need your contact details and the address, so dealing with us anonymously isn't practical.

Our services are directed at adults. We don't knowingly collect personal information from anyone under 18. If you think we have, contact us and we'll delete it.

We don't use computer programs or artificial intelligence to make decisions about you. Every quote, booking and job decision is made by a person. If that ever changes, we'll update this policy and tell you what's used and how.

Our website links to other sites. We don't control them and aren't responsible for how they handle your information. Have a look at their own privacy policies.

We may update this policy to reflect changes in how we work or in the law. The current version is always on this page with its effective date. Material changes will be flagged on the page for a reasonable period.

Daniel Pitaroski trading as Voltra Electrical · ABN 35 905 408 025 · REC 37324
Melbourne, Victoria · 0495 096 344 · [email protected]