Privacy Policy

Voltra Electrical ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at voltraelectrical.com.au or contact us to request our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By continuing to use our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

We may collect the following types of personal information:

• Contact details — name, phone number, email address, and property address when you submit an enquiry or book a service.
• Service information — details about the electrical work you require, including descriptions of your property and job requirements.
• Usage data — information your browser sends automatically, such as your IP address, browser type, pages visited, and time spent on our site (collected via analytics tools).
• Communications — records of any correspondence you send us, including emails and contact form submissions.

We use the information we collect to:

• Respond to your enquiries and provide quotes for electrical services.
• Schedule, manage, and complete service bookings.
• Send you service confirmations, reminders, and follow-up communications.
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve any disputes.
• Send you marketing communications where you have consented to receive them (you may opt out at any time).

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party platforms used to operate our business (e.g., ServiceM8 for job management, Google Analytics for website analytics). These providers are contractually obligated to keep your information confidential.
• Legal authorities — where required by law, court order, or government regulation.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymised. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Job records and invoices are typically retained for seven (7) years in accordance with Australian taxation and business record-keeping requirements.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

To exercise any of these rights, please contact us at [email protected].

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We encourage you to review the privacy policy of any third-party site you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us: