Terms & Conditions

These Terms govern your use of voltraelectrical.com.au and the electrical services we provide.

Daniel Pitaroski trading as Voltra Electrical
ABN 35 905 408 025
Registered Electrical Contractor — REC 37324
A Grade Electrical Licence
Melbourne, Victoria
0495 096 344 · [email protected]

In these Terms, "we", "us" and "our" mean Voltra Electrical. "You" means the person or business we're doing the work for. "the Works" means the electrical work described in our written quote or job sheet.

2.1 We give you a written quote setting out the Works and the price.

2.2 A contract is formed when you accept that quote — either by signing it while we're with you, or by accepting it later in writing by email, SMS or through our website.

2.3 Where you asked us to attend to carry out particular work — for example "come and replace my powerpoint" or "my safety switch keeps tripping, can you come and fix it" — we can price it and, if you're happy, carry it out on the same visit.

2.4 Where you asked us only to provide a quote, we will give you the quote and leave it with you to consider. We won't ask you to sign on the spot, and we won't start the work or take any payment on that visit. You accept the quote in your own time by contacting us. This is deliberate — it protects rights you have under the Australian Consumer Law and it means the job can proceed without delay once you accept.

2.5 If, while we're on site for one job, we identify separate work you hadn't asked us about, we'll tell you what we've found and give you a written quote for it, but we'll treat that as a new quote under clause 2.4 rather than something to decide on the spot. If it's an immediate safety issue, clause 5.7 applies.

2.6 These Terms apply to that contract. We make them available to you with the quote, and they're on our website. If anything in the written quote conflicts with these Terms, the written quote wins on scope and price.

2.7 These Terms may change from time to time. The version that applies to your job is the version in force when you accepted the quote. We don't change the terms of a job already underway.

3.1 We provide residential and light commercial electrical services, including switchboard upgrades, LED lighting, powerpoints, EV charger installation, smoke alarm installation and compliance, safety inspections, rental electrical safety checks, appliance installation, house rewiring, fault finding, and emergency electrical work.

3.2 All electrical work is carried out by an A Grade licensed electrician in accordance with AS/NZS 3000 (the Wiring Rules) and Victorian electrical safety law.

3.3 What is not included, unless our quote expressly says otherwise: plastering, painting, tiling, cornice repair, carpentry, plumbing, asbestos removal, roof repairs, and any other trade work. We patch and make good to a patch-ready standard — meaning the surface is ready for a painter or plasterer, not finished. If you need finishing work, arrange it separately.

3.4 We certify only our own work. A Certificate of Electrical Safety covers the work we carried out. It is not a statement that the rest of your electrical installation is compliant, safe or in good condition, and we give no warranty about wiring, equipment or workmanship we did not install.

4.1 Fixed price. The price in our written quote is fixed for the scope described in it. It changes only under clause 5.

4.2 Quote validity. Quotes are valid for 30 days from the date of issue unless we say otherwise.

4.3 GST. Voltra Electrical is not registered for GST. No GST is charged on our services and we do not issue tax invoices. The price you're quoted is the price you pay.

4.4 Callout and after-hours charges. Any callout fee, minimum attendance charge, after-hours loading or weekend rate is told to you before we attend, not afterwards. If we haven't told you about a charge before attending, we don't charge it.

4.5 Deposits. We don't ask for a deposit on jobs we complete on the day. Where the Works require us to order materials specifically for your job that we couldn't reasonably use elsewhere — an EV charger, for example — we may ask for a deposit of up to 10% of the quoted price before we place that order. We'll tell you the amount and what it's for before you pay it. If we cancel the job, the deposit is refunded in full. Where clause 12.4 applies, we won't ask for a deposit until the cooling-off period has ended.

4.6 When payment is due. Payment is due on completion of the Works.

4.7 7-day terms. Where we have agreed in writing before the Works start, payment is instead due within 7 days of the date of our invoice. Any such agreement must be in writing (email or SMS is fine) and must state the due date.

4.8 How to pay. By bank transfer, or by any other method we agree at the time of booking.

4.9 Title to goods. Ownership of any goods we supply stays with us until we're paid in full for them. This doesn't apply to anything that has become fixed to the property.

5.1 The fixed price stays fixed except as set out in this clause.

5.2 A variation can only arise if:

(a) you ask for a change to the scope of works;
(b) we encounter a Latent Condition (clause 5.3);
(c) a change in the law or an applicable standard after the date of our quote requires additional work; or
(d) additional work is required for the Works to comply with AS/NZS 3000 or for a Certificate of Electrical Safety to be issued.

5.3 A "Latent Condition" is something physically present at the property that wasn't reasonably visible or reasonably foreseeable when we inspected and quoted. It includes:

(a) asbestos or suspected asbestos-containing material, including switchboard and meter panel backing boards, eaves, cladding and conduit;
(b) existing wiring that is defective, deteriorated, undersized, unlawfully installed, rodent-damaged, water-damaged, or non-compliant with AS/NZS 3000;
(c) VIR, TRS, cotton-braided, aluminium or other legacy wiring;
(d) concealed plumbing, gas, data or structural members in the path of the Works;
(e) unsafe or inadequate access to a roof space, subfloor or wall cavity, or insufficient clearance to work safely;
(f) a switchboard, consumer mains, main earth or main switch lacking the capacity or condition the Works require;
(g) vermin, sewage, mould or contamination; or
(h) any condition that in our reasonable professional judgment makes it unsafe or unlawful to proceed as quoted.

5.4 What we do. If a variation may arise, we stop the affected part of the Works and, before doing any additional work, give you written notice (email or SMS) setting out:

(a) what we found and why additional work is needed;
(b) what that additional work involves;
(c) the additional price — or, where it genuinely can't be fixed in advance, our hourly rate, an estimate of hours, and a cap we won't exceed without asking you again;
(d) any effect on the completion date; and
(e) your options under clause 5.5.

5.5 Your choices. Within a reasonable time you may:

(a) approve the variation in writing, and the price adjusts by the amount we notified;
(b) decline it, and we complete whatever part of the original scope can be safely and lawfully completed, with neither of us liable to the other for the rest; or
(c) end the contract, and you pay only for work performed and materials supplied up to that point, plus any materials ordered specifically for your job that can't reasonably be returned, at our cost price with no margin.

5.6 No charge without your approval. We will not charge you for additional work carried out before you approve it in writing, except under clause 5.7.

5.7 Making safe. If we find an immediate danger to people or property, we may do the minimum work reasonably necessary to make the installation safe or to isolate it, without asking first. We'll tell you as soon as we can and charge only our reasonable cost of that minimum work. This doesn't let us do any other additional work without your approval.

5.8 Asbestos. If we find or suspect asbestos we stop work in that area immediately and don't disturb it. Removal and disposal is not within our scope — you'll need to arrange a licensed asbestos removalist. Any delay is a Latent Condition and clauses 5.4 and 5.5 apply.

6.1 Access. You must give us safe, clear and unobstructed access to the switchboard, meter box, work areas and any roof space or subfloor at the agreed time, and make sure someone over 18 is present or has authorised our entry.

6.2 Clearing the area. Please move furniture, stored goods and personal items out of the work area beforehand. We're not liable for damage to items left in the work area or in roof or subfloor spaces.

6.3 Power interruptions. Electrical work usually means the power goes off for a period. Tell us before we start if there is any medically-required equipment, refrigerated stock, an aquarium, a home business, IT equipment, or an alarm or security system that depends on continuous power, so we can plan around it. Where we've told you the power will be interrupted and you haven't told us about something like this, we're not liable for spoiled food, lost data or business interruption caused by that interruption.

6.4 Hazards. You must tell us about hazards you know of or have been told about — asbestos, lead paint, unstable structures, mould, vermin, contamination, unsafe roof or ceiling structures, previous DIY or unlicensed electrical work, past flood or fire damage, and any earlier electrical faults or shocks at the property.

6.5 Asbestos disclosure. You must tell us before we attend about any asbestos or suspected asbestos at the property, and give us a copy of any asbestos register or report you hold. Where the property was built or last substantially renovated before 31 December 2003, we treat potentially asbestos-containing material as containing asbestos unless a written report from a competent person says otherwise.

6.6 Pets. Please secure animals for the duration of our visit.

6.7 Parking. Please arrange reasonable, lawful parking for a service vehicle nearby. Where parking or permit costs are unavoidable we'll tell you before we attend — we don't add them afterwards. We never pass on parking fines.

6.8 Authority. You confirm you own the property or have the owner's or owners corporation's authority for the Works to be carried out.

6.9 Unsafe sites. We may ask people to leave the immediate work area for safety, and we may suspend work and leave if we reasonably believe the site is unsafe or our personal safety is at risk.

7.1 A wasted attendance happens if we attend at the agreed time and can't start or finish because:

(a) nobody over 18 is there to give access, or access isn't available;
(b) the work area isn't reasonably clear or accessible;
(c) animals aren't secured;
(d) the site is unsafe, or a hazard wasn't disclosed under clause 6.4 or 6.5; or
(e) you cancel or reschedule with less than 24 hours' notice.

7.2 We may then charge a wasted attendance fee of $150, which is a genuine estimate of our travel time, vehicle costs and the lost booking slot.

7.3 We don't charge it where the reason was outside your reasonable control, or where we cancel, don't show, or arrive outside the agreed window.

7.4 If we fail to attend at the agreed time without reasonable notice, we rebook at a time that suits you and don't charge any callout or attendance fee for the rebooked visit.

This clause overrides every other clause in these Terms to the extent of any inconsistency.

8.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies:

(a) any guarantee, right, warranty, condition or remedy given to you by the Australian Consumer Law or any other law that can't lawfully be excluded, restricted or modified; or
(b) our liability for failing to comply with any such guarantee.

8.2 If any provision of these Terms would otherwise exclude, restrict or modify any of those rights, that provision doesn't apply, and is read down so that it operates only as far as the law permits. If it can't be read down, it's severed and the rest of these Terms continue.

8.3 Where the law does permit us to limit our liability for failing to comply with a consumer guarantee — which, under section 64A of the Australian Consumer Law, is not permitted for services of a kind ordinarily acquired for personal, domestic or household use — our liability for that failure is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

9.1 Tell us. If you're not happy with our work, or something we've installed isn't performing the way it should, contact us on 0495 096 344 or [email protected]. Clause 16 sets out how we handle complaints.

9.2 Your legal rights apply either way. We do not offer a separate written warranty on top of the Australian Consumer Law. We don't need to — the consumer guarantees set out in clause 8 apply automatically to every job we do, they cannot be excluded, and we will honour them.

9.3 Manufacturer warranties. Goods we supply carry the manufacturer's own warranty. We'll identify the relevant warranty on your invoice where we can, and we'll help you make a claim under it, but we don't take on the manufacturer's obligations.

Subject always to clause 8:

10.1 We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of data, loss of use, or business interruption, however arising.

10.2 Our total liability arising out of or in connection with the Works — whether in contract, negligence, under statute or otherwise — is limited to the greater of the price you paid for the Works and the amount recoverable under our public liability insurance for that claim.

10.3 Nothing in this clause limits our liability for death or personal injury.

10.4 We are not liable for loss or damage to the extent it's caused or contributed to by:

(a) pre-existing electrical installation, wiring, equipment or building defects we didn't install or that you didn't disclose;
(b) incorrect or incomplete information or instructions you gave us;
(c) work done on the installation by anyone else after we completed the Works; or
(d) your not complying with clause 6.

10.5 Insurance. We hold $10 million public liability insurance. This covers injury to people and damage to property caused by our work. It does not cover the cost of redoing work itself — if our work isn't right, clause 8 and clause 9 are what apply.

11.1 If an invoice isn't paid by its due date, simple interest accrues daily on the unpaid amount from the due date until it's paid, at the rate fixed from time to time under section 2 of the Penalty Interest Rates Act 1983 (Vic). That rate is currently 10% per year. This is the same rate the Victorian courts apply to judgment debts.

11.2 We won't start charging interest without first sending you a written reminder giving you at least 7 days to pay.

11.3 Recovery costs. Where an amount is undisputed and remains unpaid after we've made a written demand giving you a reasonable time to pay, you agree to pay our reasonable costs reasonably incurred in recovering it, including debt recovery and legal costs on a standard basis. Those costs:

(a) must be actually incurred by us;
(b) are limited to what is reasonable — we do not charge on an indemnity or solicitor-client basis, and we do not charge a percentage of the debt; and
(c) where court costs are involved, will not exceed the amount the court awards.

11.4 This works both ways. If we breach this contract, we'll pay your reasonable costs reasonably incurred in enforcing it against us, on the same basis and subject to the same limits.

11.5 If you ask, we'll give you an itemised statement showing how any amount claimed is made up. If you dispute an amount in good faith, we'll pause recovery action on the disputed part while we work it out with you.

11.6 We may suspend further work on unrelated jobs for you while an undisputed invoice remains overdue, after giving you written notice.

12.1 Cancelling before work starts. You can cancel any time before we start. If you cancel with less than 24 hours' notice of a booked attendance, clause 7 may apply. If we've ordered materials specifically for your job that can't reasonably be returned, you pay our cost price for those, with no margin.

12.2 Cancelling after work starts. You pay for the work performed and materials supplied up to that point, plus non-returnable materials at cost. Nothing more.

12.3 If we cancel. We may cancel if the site is unsafe, if we can't lawfully complete the Works, or if you don't meet your obligations under clause 6 after we've asked you to. We'll tell you why. You pay only for work already performed, and any deposit is refunded.

12.4 Cooling off rights. In some situations the Australian Consumer Law gives you 10 business days to cancel — this is called an unsolicited consumer agreement. Broadly, it applies where we negotiated and concluded the agreement with you in person somewhere other than our own premises, or by telephone, and you hadn't invited us to come for the purposes of negotiating that supply. Under the law, an invitation merely to give you a quote is not an invitation to negotiate a supply.

12.5 Where you asked us to attend and carry out particular work, and we price and do that work, this is a solicited agreement and the 10 business day cooling-off period does not apply.

12.6 Where you asked us only for a quote, we won't ask you to sign on the spot, won't start the Works and won't take any payment on that visit — see clause 2.4. Once you come back to us and accept the quote, the cooling-off period doesn't apply, and we can book the job in straight away.

12.7 Where clause 12.4 does apply, we will give you written information about your cancellation rights and a cancellation notice before the agreement is made, and we will not start the Works or take any payment during the 10 business days. You can cancel by telling us in any form — a phone call, text or email is enough. If you cancel, we refund everything you've paid, immediately. This right cannot be shortened or waived, and we will never ask you to.

13.1 We take photographs, and sometimes short videos, of the Works before, during and after completion. We do this to record the condition of the installation, to meet safety and certification requirements, to support insurance claims, and to resolve any dispute.

13.2 We don't deliberately photograph people, and we don't photograph rooms or belongings unrelated to the Works. If we capture a person or personal item incidentally, we'll delete or crop it on request.

13.3 We only use photographs for marketing — our website or social media — if you separately agree in writing. Even then we don't identify your address, and we'll take the material down on request.

13.4 If you'd prefer we didn't take photographs at all, tell us before we start. We may still need to take limited photographs to meet our legal and safety obligations.

14.1 Where we carry out a rental electrical safety check, our report is a point-in-time check of the electrical installations, fixtures and fittings, carried out in accordance with section 4 of AS/NZS 3019. It is not a warranty about the future condition of the installation.

14.2 Our report addresses electrical safety only. It is not a statement that the property complies with the Residential Tenancies Act 1997 or the rental minimum standards generally — meeting those obligations remains the rental provider's responsibility.

14.3 Our report is provided for the person who engaged us. It isn't to be relied on by anyone else — including tenants, purchasers or their advisers — without our written agreement.

15.1 Where we carry out electrical installation work, a Certificate of Electrical Safety is completed and given to you, and a copy is provided to Energy Safe Victoria, as required by the Electricity Safety Act 1998 (Vic).

15.2 Where the work is prescribed electrical installation work, it must also be inspected by a Licensed Electrical Inspector. We arrange that inspection and tell you if it affects timing.

15.3 We keep copies of certificates for at least 3 years and can provide you with a further copy on request.

16.1 Talk to us first. Call 0495 096 344 or email [email protected]. We'll acknowledge your complaint within 2 business days and give you a substantive response within 14 days.

16.2 If we can't resolve it between us, you can contact Consumer Affairs Victoria on 1300 55 81 81, or apply to the Victorian Civil and Administrative Tribunal (VCAT).

16.3 For an electrical safety concern, you can contact Energy Safe Victoria on 1800 800 158.

16.4 Nothing in these Terms prevents you from going to any court, tribunal or regulator you're entitled to go to.

We handle your personal information in accordance with our [Privacy Policy](/privacy-policy).

All original content on this website — our text, photographs, the Voltra Electrical name and logo, graphics and design — belongs to us or our licensors and is protected by copyright. You may not reproduce or distribute it without our written consent. Third-party product and brand names mentioned on this website remain the property of their owners and are used only to describe products we install.

You agree to use our website lawfully and not to attempt unauthorised access to it or any related system. We may modify or discontinue the website at any time.

20.1 Governing law. These Terms are governed by the law of Victoria, Australia. Proceedings may be brought in the courts and tribunals of Victoria.

20.2 Severance. If any provision is unenforceable, it's severed and the rest continues in force.

20.3 Changes. We may update these Terms for future jobs. Changes don't affect a contract already formed.

Daniel Pitaroski trading as Voltra Electrical · ABN 35 905 408 025 · REC 37324